Terms & Conditions

1. Introduction

Welcome to LeadDex AI.

This website is operated by Crunchy Crew Limited, trading as LeadDex AI, a company registered in Ireland under company registration number 794080.

These Terms & Conditions govern your access to and use of the LeadDex AI website, including its content, contact forms and consultation booking services.

By using this website, you agree to comply with these Terms & Conditions. If you do not agree, please discontinue your use of the website.

These Terms apply to website visitors and prospective clients. Any paid services provided by LeadDex AI are subject to the terms of a separately agreed proposal, statement of work or client service agreement.

Nothing in these Terms excludes or restricts any rights or protections that cannot lawfully be excluded under applicable law.

2. Company Information

Legal entity:

Crunchy Crew Limited

Trading name:

LeadDex AI

Company registration number:

794080

Registered in:

Ireland

Business correspondence address:

Email: support@leaddex.ai

3. Our Services

LeadDex AI provides digital marketing, lead generation, artificial intelligence and business automation services.

Our services may include:

• Paid Advertising
• Lead Generation
• AI Creative Production
• Websites & Sales Funnels
• CRM & Pipeline Management
• AI & Marketing Automation
• Appointment Booking Systems
• Analytics, Tracking & Pixel Implementation

Descriptions of services on this website are provided for general informational purposes and do not constitute a binding offer to deliver a particular service.

The scope, deliverables, timelines, fees and other conditions of paid services will be agreed separately with each client.

4. Website Use

You agree to use this website lawfully and responsibly.

You must not:

• Use the website for fraudulent, unlawful or misleading purposes.
• Attempt to gain unauthorised access to the website or its systems.
• Introduce malicious software or interfere with website security.
• Submit false or deliberately misleading information through our forms.
• Copy, reproduce or commercially exploit website materials without permission or another lawful basis.

We may take reasonable steps to restrict access where necessary to protect the website, its users or our business.

5. Intellectual Property

Unless otherwise stated, the website’s original content, branding, graphics, text, layout and other proprietary materials belong to Crunchy Crew Limited or are used under appropriate licences.

You may view and use the website for lawful personal or internal business purposes.

You may not reproduce, distribute, modify or commercially exploit protected materials without prior written permission, except where permitted by law.

Ownership and licensing of deliverables created for paying clients will be governed by the applicable client service agreement.

Third-party trademarks and materials remain the property of their respective owners.

6. Website Information

We aim to keep the information on our website accurate and up to date.

However, service descriptions, examples, case studies, pricing indications and other information may change.

Website content is provided for general information and should not be interpreted as a guarantee of availability, suitability or particular commercial results.

We recommend contacting us to confirm service availability and obtain an individual proposal.

7. Free Consultation Booking

LeadDex AI offers an initial 30-minute consultation free of charge.

Consultations are intended to help us understand your business, discuss your objectives and explore potential services.

Submitting a consultation request or booking an appointment does not create a paid service agreement or obligate either party to enter into a commercial relationship.

We may request relevant business information to prepare for the consultation.

Appointments are subject to availability and confirmation through our booking system.

8. Consultation Cancellation and Rescheduling

We ask that you cancel or request to reschedule a consultation at least 24 hours before the scheduled appointment.

You may contact us at support@leaddex.ai or use any rescheduling or cancellation functionality provided in your booking confirmation.

The initial consultation is free, and we do not charge a cancellation or no-show fee for this consultation.

If circumstances require us to reschedule or cancel an appointment, we will make reasonable efforts to notify you and offer an alternative time.

9. Enquiries, Proposals and Quotations

Submitting an enquiry does not constitute acceptance of a commercial offer.

Any proposal or quotation provided by LeadDex AI may specify the relevant services, scope, deliverables, fees, timelines and conditions.

A binding agreement for paid services will arise only when the applicable proposal or client agreement has been accepted in accordance with its stated terms.

We reserve the right to decline prospective engagements, subject to applicable law.

10. Paid Services and Client Agreements

Paid services are provided under separately agreed commercial terms.

Depending on the engagement, these may be documented in a proposal, statement of work, service agreement or other written agreement.

The applicable agreement will govern matters including:

• Scope of services and deliverables
• Project schedules and responsibilities
• Pricing, invoicing and payment terms
• Changes to the scope of work
• Cancellation and termination
• Refunds, credits and outstanding fees
• Intellectual property and usage rights
• Confidentiality
• Liability and applicable limitations

Where a separately agreed client agreement conflicts with these general website Terms in relation to the paid services, the client agreement will govern those services, subject to mandatory applicable law.

11. Pricing and Payments

Pricing for LeadDex AI services is determined through individual quotations and agreements.

Unless expressly stated otherwise, information on this website does not constitute a fixed-price offer.

Payment schedules, deposits, recurring fees, invoice due dates, taxes and any applicable third-party costs will be set out in the relevant proposal or client agreement.

LeadDex AI does not impose a universal payment schedule through these website Terms.

12. Refunds and Paid Service Cancellation

Cancellation, refunds, credits and payment obligations relating to paid services are governed by the applicable client agreement and mandatory law.

These website Terms do not establish a blanket non-refundable payment policy.

Any applicable statutory rights remain unaffected.

13. Third-Party Platforms and Services

Our work may involve third-party advertising networks, CRM systems, analytics services, AI platforms, hosting providers or other technologies.

These services may be governed by their own terms, privacy policies, technical restrictions and pricing arrangements.

Where relevant, the responsibilities for third-party subscriptions, accounts, licences and charges will be agreed with the client.

LeadDex AI cannot guarantee the uninterrupted operation or continued availability of independent third-party platforms.

14. Artificial Intelligence and Automation

Some LeadDex AI services may use artificial intelligence, automated workflows or AI-assisted content creation.

AI-generated material may require human review, editing, fact-checking or approval before publication or business use.

AI systems may produce incomplete, inaccurate or unsuitable outputs.

The allocation of responsibilities for reviewing, approving and using AI-assisted deliverables will be determined by the relevant service agreement and applicable law.

We do not represent AI-generated outputs as inherently error-free.

15. Marketing Performance and Business Results

LeadDex AI works to develop and implement marketing and business growth solutions suited to individual client requirements.

However, marketing outcomes depend on factors outside any single service provider’s control, including market conditions, competition, advertising budgets, customer behaviour, product suitability and client execution.

Unless expressly agreed in writing, we do not guarantee a particular number of leads, appointments, sales, revenue, return on advertising spend or other commercial outcome.

Any performance objectives, reporting methods or specific commitments will be defined in the applicable client agreement.

16. Client Responsibilities

Clients may be required to provide accurate information, timely feedback, access to relevant accounts, necessary approvals and suitable materials.

Clients are responsible for ensuring that materials, instructions and data supplied to LeadDex AI may lawfully be used for the agreed purposes.

Specific responsibilities, approval processes and dependencies will be set out in the applicable service agreement.

17. Confidentiality

We recognise the importance of protecting confidential business information.

Where confidential information is exchanged in connection with a paid engagement, the relevant confidentiality obligations will be governed by the applicable client agreement and any separate confidentiality agreement.

These website Terms do not require visitors to disclose confidential or commercially sensitive information through public contact forms.

18. Privacy and Data Protection

Personal information collected through this website is handled in accordance with our Privacy Policy and applicable data protection law.

Our Privacy Policy explains how personal data may be collected, used, shared, retained and protected, together with the rights available to individuals.

Please review our Privacy Policy.

Submitting a consultation request does not automatically constitute consent to receive promotional marketing communications.

19. Website Availability and Security

We take reasonable steps to maintain the website and protect its functionality.

However, we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to maintenance, technical faults, security incidents or circumstances beyond our reasonable control.

Users must not attempt to bypass website security measures or interfere with the operation of our systems.

20. Limitation of Liability

To the extent permitted by applicable law, LeadDex AI is not responsible for losses arising solely from reliance on general website information where no specific professional engagement or contractual commitment has been established.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud or other liabilities that cannot legally be excluded.

Liability arising from paid services, including any agreed limitations or exclusions, will be governed by the applicable client agreement, subject to mandatory law.

Nothing in this section removes any statutory rights available to website users or customers.

21. External Links

Our website may contain links to third-party websites or services.

Such links are provided for convenience or information and do not necessarily imply endorsement.

We are not responsible for the content, availability or privacy practices of independent third-party websites.

Users should review the relevant terms and privacy policies before using those services.

22. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our website, services, business practices or applicable legal requirements.

The current version will be published on this page with its latest update date.

Changes to these general website Terms will not automatically amend an existing client agreement unless the agreement or applicable law permits such changes.

23. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of Ireland.

Subject to any mandatory legal protections or jurisdictional rules that apply, disputes relating to these website Terms will be subject to the jurisdiction of the competent courts of Ireland.

Nothing in this section removes rights or remedies that cannot lawfully be excluded.

24. Contact Us

For questions about these Terms & Conditions, our website or our services, please contact: